Question 1

What if I can't find the product I am looking for?

Accepted Answer

- Sneezies are individually hand-made and are each unique, therefore when one is sold, there will never be an exact copy again. However, I use a handful of templates and felt colours, so chances are there will be something you like elsewhere!
 
- My prints are sold on a 'Print on Demand' service, meaning i dont hold any physical stock, therefore if you cant find a print you wanted, it simply means i don't run that design anymore.

Question 2

Can I change my order?

Accepted Answer

- Orders will not be processed until a payment has been made. Up until that point you can change to your hearts content. 
 
- If an order has been completed and paid for, you can cancel the order and a refund will be provided as soon as possible. 
 
- If a placed order has been shipped it cannot be changed. Please check my Returns + Refunds page here (javascript:void(0))for more details before you do anything, please.

Question 3

My checkout says the Sneezie I chose is "out of Stock", in my shopping basket, why?"

Accepted Answer

- Because each Sneezie is a one of a kind creature, when one is sold, that's it. Therefore if you really want a specific Sneezie, you have to be as quick as possible to avoid anyone else purchasing it before you complete your order.
 
I realise this might be annoying, but it stops people from putting a bunch of Sneezies in their shopping basket and denying anyone else from purchasing.

Question 4

What do you mean by adoption?

Accepted Answer

When I make my Sneezies, I like to think that I am bringing each one to life, and I just want them to end up in a happy home as a part of someone's family!

Frequently Asked Questions

Here you can find answers to more specific questions.

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